Support Policy Page

Support Policy

At Stuqet, we are committed to providing excellent customer support to ensure a seamless and enjoyable experience for all our users. Our support policy outlines the various ways we assist our users and the standards we uphold.

1. Customer Support Channels: We offer multiple channels for customer support, including:

   -Email Support: You can reach our support team via email at   Support@stuqet.com. We strive to respond to all email inquiries within 24 hours.

   - Live Chat Support: Our live chat support is available on our website during business hours. Our support agents are ready to assist you with any questions or issues you may have.

   -Phone Support: For urgent matters, you can contact our support team by phone at

 +234 9060700134. Our phone support is available during business hours.

2. Support Hours: Our customer support team is available to assist you during the following hours:

   - Monday to Friday: 9:00 AM to 6:00 PM (WAT)

   - Saturday: 10:00 AM to 4:00 PM (WAT)

   - Sunday and Public Holidays: Closed

3. Response Time: We aim to respond to all customer inquiries within the following timeframes:

   Support@stuqet.com - Email Support: Within 24 hours

   - Live Chat Support: Immediate response during business hours

    +234 9060700134 - Phone Support: Immediate response during business hours

4. Issue Resolution: Our support team is dedicated to resolving any issues you may encounter while using Stuqet. We prioritize the following types of issues:

   -Account-related Issues: Assistance with account registration, login problems, and account settings.

   -Order-related Issues: Help with placing orders, tracking shipments, and resolving order discrepancies.

 -Technical Issues: Support for technical problems related to our platform, including website functionality and payment processing.

5. Feedback and Improvement: We value your feedback and use it to continuously improve our services. If you have any suggestions or comments, please feel free to share them with our support team.

6. Escalation Process: If you are not satisfied with the resolution provided by our support team, you can escalate your issue to a higher level of management. Please contact us at for further assistance.

By using Stuqet, you acknowledge and agree to our support policy. If you have any questions or concerns about this policy, please contact us at support@stuqet.com